Support

General Inquiries

FAQ's, Community Forums, Additional Help
TMB Figment

Starting August 13, 2021, if a shipping address does not correspond with the region selected, the order will be cancelled and refunded (we’ll send you an email to let you know).

Each region is set based on the fulfillment partner orders will be shipping from, and we are unable to ship outside that region without collecting additional funds.  For instance, an order placed with a shipping address in Asia will not be able to receive product from the United Kingdom region, as Asia and the UK are fulfilled from different partners.

If you have any further questions, please feel free to submit a ticket HERE.

Spain has instituted new requirements for customs processing.  Your DNI(Spain) number is now REQUIRED for customs clearance if your order is more than €150, and must be placed on your order address for processing.
If your shipping address does not contain this information, we will need to hold your order until it has been received, and will email you with a request.
If you have any further questions, please feel free to submit a ticket HERE.

Order Status

I haven't received my order yet. What should I do?
There is nothing quite as frustrating with online shopping as having a shipment go astray.
Click the button below for more info on order status.

Game Component Issues

While we pride ourselves on the quality of our game components, some manufacturing issues can pop up from time to time. We would be happy to discuss the replacement of any misprinted, missing, or damaged components for any of our games.
Click the button below for more info on game component issues.

Support Videos:

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Too Many Bones Trove Chest: Storing Your Collection
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Component Update Pack - Replacing a Sticker on a Chip
Component Update Pack - Replacing a Sticker on a Chip
How to Re-tie Your Waterlogged Book
How to Re-tie Your Waterlogged Book

Please select your region so we can provide you with an optimal shopping experience.

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