Chip Theory Games Support

Starting August 13, 2021, if a shipping address does not correspond with the region selected, the order will be cancelled and refunded (we’ll send you an email to let you know).

Each region is set based on the fulfillment partner orders will be shipping from, and we are unable to ship outside that region without collecting additional funds.  For instance, an order placed with a shipping address in Asia will not be able to receive product from the United Kingdom region, as Asia and the UK are fulfilled from different partners.

If you have any further questions, please feel free to submit a ticket HERE.

Spain has instituted new requirements for customs processing.  Your DNI(Spain) number is now REQUIRED for customs clearance if your order is more than €150, and must be placed on your order address for processing.
If your shipping address does not contain this information, we will need to hold your order until it has been received, and will email you with a request.
If you have any further questions, please feel free to submit a ticket HERE.

CTG will be closed on the following days for the 2022 holiday season.
Please note that closure dates may impact ticket response times.

Thanksgiving holiday
November 24 – 25

Christmas holiday
December 23 – 26 

New Year’s Holiday
December 30 – January 2nd